Cisco 500-052 Questions Answers

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore

Answer: B

Cisco 500-052 Question Answer

Why are CSQs associated to the team definition?

A. It allows agents to be a part of the CSQ.
B. It allows the associated supervisors to make modifications to the CSQ.
C. It designates which CSQ information to display on the supervisor desktop.
D. It is informational and is used for historical reporting only.

Answer: A

Cisco 500-052 Question Answer

A preview outbound dialer uses which source and destination resources?

A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer

Answer: B


What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

A. 75
B. 25
C. 50
D. 120

Answer: C

Zain Group Taps Cisco Advanced Segment Routing Platforms and WAN Automation

Zain Group and Cisco recently announced that they successfully achieved a key milestone in the expansion of their IP / MPLS network with state-of-the-art technologies.

Zain Group is leveraging Cisco's advanced segment routing platforms and WAN automation to bring the benefits of distributed intelligence and centralized control to your network. Zain Group aims to protect its network in the future with an agile, scalable and secure architecture that supports its growth strategy and improves its competitiveness.

 Implementation is a bold move towards network automation and represents a significant step towards a more flexible network that offers high bandwidth, improved application intelligence for 5G and a significantly improved end-user experience that defines the network of the future, said Cisco. Cisco technology will also help the Zain Group optimize network operations and offer a richer set of differentiated services.

Other advantages that Zain Group will obtain by modernizing its global IP / MPLS architecture include simplified operations, programmability, scalability and increased network availability.

Henri Kassab, General Director, International, Wholesaler and Roaming, Zain Group

The demands of the digital age mean that we must prioritize the improvement of speed and efficiency, define a growth strategy based on new services and guarantee security. These are the pillars of our innovation that support our transformation to become an integrated digital lifestyle operator.

Ali Amer, MD, Sales of global service providers, Cisco Middle East and Africa

Cisco's segment routing capabilities, automation and our best routing engines allow Zain Group to implement a programmable network that allows them to quickly adapt to the future needs of customers.

Cisco 500-052 Question Answer

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A. a router
B. a gateway
C. 30 outbound IVR ports
D. 30 agent seats
E. 15 agent seats

Answer: B,C


In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database

Answer: B

Cisco 500-052 Question Answer

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300
B. 150
C. 400
D. 50

Answer: A


What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200
B. 400
C. 300
D. 150

Answer: C

Cisco 500-052 Question Answer

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore

Answer: B