A preview outbound dialer uses which source and destination resources?
A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer
Answer: B
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
A. 75
B. 25
C. 50
D. 120
Answer: C
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